clupk Frequently Asked Questions

You must be 21 years of age or older to register and play on clupk. This is a strict requirement under our international gaming licence and cannot be waived under any circumstances. During KYC verification, your date of birth is cross-checked against your submitted CNIC or passport. Any account found to belong to a person under 21 will be immediately suspended and any balances held pending review.

clupk requires a government-issued photo ID — your Pakistani CNIC is the most commonly used document, but a valid passport is also accepted. You may also be asked to provide a recent proof of address (such as a utility bill or bank statement dated within the last three months) and, in some cases, a selfie holding your ID. All documents are reviewed securely and your data is handled in accordance with our Privacy Policy.

Visit the clupk Login page and click the "Forgot Password" link below the login form. Enter the email address linked to your account and clupk will send you a secure reset link within a few minutes. Check your spam or junk folder if it does not arrive in your inbox. Once reset, you will be prompted to create a new strong password. If you are still unable to access your account, contact our 24/7 support team via live chat.

No. clupk strictly enforces a one account per player policy. Duplicate accounts are identified through our KYC and fraud detection systems and are subject to immediate closure. Any bonuses claimed across duplicate accounts will be voided and balances may be withheld pending an investigation. If you believe your account has been suspended in error, please contact our support team at [email protected] and we will resolve the matter promptly.

Yes — PSL (Pakistan Super League) is one of the most popular betting markets on clupk. You can place pre-match and live in-play bets on PSL fixtures, including match winner, top batsman, total sixes, and over-by-over markets. clupk also covers international cricket such as Test matches, ODIs, and T20Is featuring Pakistan — so whether it is Lahore Qalandars vs Karachi Kings or Pakistan vs India, you will find competitive odds on the Cricket page.

The RTP on clupk's slot games varies by title, but most games in our catalogue carry an RTP between 94% and 97%, which is competitive by industry standards. RTP is a theoretical long-term average — it does not guarantee outcomes on any individual session. Each game's RTP is displayed in the game information panel before you start playing. Our slots use certified Random Number Generators (RNGs) audited by independent testing laboratories to ensure fair and unpredictable results.

Absolutely. clupk is fully optimised for mobile browsers on both Android and iOS devices. The entire game library — including cricket betting, live casino, slot games, Fortune Bingo, and Callbreak — is accessible via your phone's browser without needing to download a separate app. The interface automatically adapts to your screen size for smooth, responsive gameplay whether you are in Karachi, Lahore, Islamabad, or anywhere else in Pakistan with a stable data connection.

The clupk Casino live section streams real-time table games — including roulette, baccarat, blackjack, and game show titles — hosted by professional dealers via high-definition video. You interact with the game and place bets through an on-screen interface while watching the live feed. Games run 24 hours a day and bets are placed in PKR. A stable internet connection (4G or Wi-Fi) is recommended for the best live casino experience.

Beyond the live casino tables, clupk offers Callbreak — a hugely popular trick-taking card game widely played across Pakistan and South Asia. Callbreak on clupk features multiple table stakes so players of all levels can join. We also offer Fortune Bingo, a fast-paced bingo variant with jackpot prizes. The game library is regularly updated, so new titles and seasonal specials are added throughout the year.

Yes. clupk operates under a valid international gaming licence that mandates player fund protection, fair game certification, and responsible gaming obligations. All player data is encrypted using industry-standard SSL technology. Game outcomes are determined by certified Random Number Generators that have been independently audited for fairness. Your deposited funds are held in segregated accounts, meaning they are kept separate from clupk's operational funds at all times.

Self-exclusion is available directly from your clupk account under Settings > Responsible Gaming. You can choose a cool-off period of 1 to 30 days, or a longer self-exclusion of 6 months, 1 year, 5 years, or permanent closure. Self-exclusion requests are processed within 24 hours. During the exclusion period, your account is blocked for deposits and gameplay, though you may still withdraw any existing balance. You will also be removed from all marketing communications. See our Responsible Gaming page for full details.

Yes. clupk allows you to set daily, weekly, or monthly deposit limits in PKR directly from your account dashboard. Once a limit is in place, the system will automatically block any deposit attempt that would exceed it. Decreasing your limit takes effect immediately. Increasing a limit is subject to a mandatory 7-day waiting period to encourage careful consideration — this cooling-off period is a core part of our responsible gaming framework and cannot be bypassed.

If you are concerned about your gambling habits, the first step is to talk to someone. clupk's support team is available 24/7 in Urdu and English and can activate a cool-off or self-exclusion on your behalf immediately. You can also set deposit and loss limits to slow down your play while you assess the situation. Our Responsible Gaming page contains a self-assessment checklist and information on professional counselling referrals available to players across Pakistan including Karachi, Lahore, and Islamabad.

clupk takes underage gambling prevention very seriously. Every account requires mandatory KYC age verification using a valid CNIC or passport before any funds can be deposited or games played. Our fraud detection systems continuously flag accounts where submitted ages do not match transactional patterns. Additionally, clupk provides guidance on parental control software for households with minors who share devices. Any verified underage account is permanently closed and funds are returned to the depositing payment method.