This Privacy Policy explains how clupk collects, uses, stores, and protects the personal data of players who register and use the clupk online gaming platform at clupk.org. We take the privacy of every player seriously and are committed to handling your personal information with the highest standards of care, transparency, and security.
These cards highlight the most important aspects of our privacy practices. They do not replace the full Policy below — please read the complete document for all details.
All data transmitted between your device and the clupk Platform is protected by 256-bit SSL encryption — the same standard used by major Pakistani banks including HBL and Meezan Bank. Your personal and financial information is secured end-to-end.
clupk does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information is shared only with verified service partners strictly necessary to operate the Platform, and only under binding confidentiality agreements.
clupk collects identity documents as part of its legally required Know Your Customer (KYC) process. This protects both you and the Platform against fraud, money laundering, and underage gambling. KYC data is stored securely and used only for verification purposes.
You have the right to access, correct, or request deletion of your personal data held by clupk at any time. You may also object to certain types of processing or request data portability. Contact [email protected] to exercise any of these rights.
clupk uses cookies and similar technologies to improve your experience, remember your preferences, and analyse Platform performance. Strictly necessary cookies are always active; you may manage optional cookie preferences through your browser settings.
clupk retains your personal data only for as long as necessary to fulfil the purposes set out in this Policy or as required by applicable law. Account data is retained for a minimum of five years following account closure in accordance with gaming licence obligations.
clupk is an online gaming platform operated at clupk.org under an international gaming licence. clupk offers sports betting, live casino games, slot titles, Fortune Bingo, and Callbreak card games to registered players across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, and beyond.
For the purposes of this Privacy Policy, clupk is the data controller responsible for your personal data. This means we determine the purposes and means by which your personal information is collected and processed in connection with your use of the clupk Platform.
If you have any questions about this Privacy Policy or how clupk handles your personal data, you may contact our Data Protection team at any time at [email protected].
clupk collects personal data that you provide directly, data generated automatically through your use of the Platform, and data received from third parties in limited circumstances. The categories of personal data we collect include the following:
2.1 Registration & Identity Data
When you create a clupk account, we collect your full legal name, date of birth, national identity card (CNIC) number or passport number, residential address, email address, and a chosen username. This information is required to create and maintain your account.
2.2 KYC Verification Data
As required under our international gaming licence and anti-money laundering (AML) obligations, clupk collects copies of government-issued photo identification (such as your Pakistani CNIC or passport), proof of address documents, and where applicable, evidence of your payment method ownership. KYC documents are used solely for identity verification and regulatory compliance.
2.3 Financial & Transaction Data
We record all deposit and withdrawal transactions made through your clupk account, including the payment method used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, or 1LINK), transaction amounts in Pakistani Rupees (PKR), and transaction timestamps. clupk does not store full payment account credentials; payment processing is handled by our authorised payment partners.
2.4 Gaming & Betting Activity Data
clupk records all wagers placed, game sessions, bet amounts, outcomes, bonuses claimed, and responsible gaming tool usage on your account. This data is used to operate the Platform, resolve disputes, detect fraud, and comply with regulatory reporting requirements.
2.5 Technical & Device Data
When you access the clupk Platform, we automatically collect your IP address, browser type and version, operating system, device identifiers, and session timestamps. This data is used to maintain Platform security, detect suspicious access patterns, and improve technical performance.
2.6 Communications Data
If you contact clupk via email or live chat, we retain records of that correspondence, including the content of your messages, your contact details, and the date and time of each interaction. This data is used to resolve queries and improve our customer support service.
Summary of Data Categories
| Category | Examples | Collected At |
|---|---|---|
| Identity | Full name, CNIC, date of birth | Registration / KYC |
| Contact | Email address, residential address | Registration |
| Financial | Transaction amounts, payment method, PKR balance | Deposit / Withdrawal |
| Gaming Activity | Wagers, game history, bonus usage | During Platform use |
| Technical | IP address, device type, browser, session logs | Automatically on access |
| Communications | Support chat transcripts, email correspondence | Customer support interactions |
clupk uses the personal data it collects for the following purposes:
clupk processes your personal data on one or more of the following legal grounds, depending on the specific purpose of processing:
clupk does not sell, rent, or exchange your personal data with third-party advertisers, data brokers, or any party for commercial gain. Your personal data may be shared in the following limited and controlled circumstances:
clupk uses cookies and similar tracking technologies (including web beacons and local storage) on the Platform to deliver a functional, personalised, and secure gaming experience. The types of cookies we use are as follows:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Login session management, security tokens, fraud prevention | Always active |
| Functional | Language preferences, game settings, responsible gaming tool states | Optional |
| Analytics | Aggregated usage statistics, Platform performance monitoring | Optional |
| Marketing | Delivery of relevant promotional content to clupk players on-site | Consent-based |
You may control non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of your clupk account, including your ability to log in and place wagers.
clupk implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:
While clupk takes all reasonable steps to protect your personal data, no method of electronic data transmission or storage can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your clupk account credentials and for notifying us promptly at [email protected] if you suspect any unauthorised access.
clupk retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law and our gaming licence obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years after account closure | Gaming licence and AML regulatory obligation |
| KYC Documents | 5 years after account closure | AML and identity verification compliance |
| Financial & Transaction Records | 7 years after transaction date | Financial and tax record obligations |
| Gaming Activity Logs | 5 years after account closure | Dispute resolution and regulatory reporting |
| Customer Support Records | 3 years after interaction | Service quality, complaint handling |
| Technical & Device Logs | 12 months from collection | Security monitoring and fraud detection |
| Marketing Consent Records | Until consent is withdrawn + 3 years | Proof of lawful marketing basis |
Upon expiry of the applicable retention period, clupk will securely delete or anonymise your personal data in accordance with its internal data destruction procedures, unless a longer retention period is required by law.
As a clupk player, you have the following rights in relation to your personal data. clupk will respond to all valid requests within a reasonable timeframe and in any event within 30 days of receipt. To exercise any of these rights, please contact us at [email protected] with your registered account username and a description of your request.
Request a copy of the personal data clupk holds about you, along with information on how it is being used.
Request correction of any inaccurate or incomplete personal data held on your clupk account.
Request deletion of your personal data where it is no longer necessary, subject to our legal retention obligations.
Request that clupk limits the processing of your data in certain circumstances, such as while a complaint is under review.
Request a structured, machine-readable copy of personal data you have provided to clupk, where processing is based on consent or contract.
Object to processing of your personal data based on legitimate interests, or object to receiving direct marketing communications at any time.
The clupk Platform is strictly intended for individuals aged 21 years and above. clupk does not knowingly collect or process personal data relating to individuals under the age of 21. The 21+ age restriction is enforced at the point of registration through our KYC identity verification process.
If clupk becomes aware that personal data has been collected from an individual under the age of 21, it will immediately close the associated account, void any wagers, forfeit any balance, and securely delete the relevant personal data, except where retention is required by applicable law.
If you believe that clupk may have inadvertently collected data from a minor, please contact us immediately at [email protected] so that we may take prompt action.
As clupk operates under an international gaming licence, certain personal data may be processed or stored by service providers located outside Pakistan. Where such international transfers occur, clupk ensures that appropriate safeguards are in place to protect your personal data, including:
clupk will not transfer your personal data to any country or territory that does not provide adequate data protection safeguards without first obtaining your explicit consent or implementing other lawful transfer mechanisms.
The clupk Platform may contain links to third-party websites or services, including payment provider portals. clupk is not responsible for the privacy practices or content of any third-party websites. This Privacy Policy applies solely to the clupk Platform at clupk.org. We encourage you to review the privacy policies of any third-party sites you visit before providing personal information.
clupk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or Platform services. Where amendments are material, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent update to this Privacy Policy is displayed at the top of this page. Your continued use of the clupk Platform following any update constitutes your acknowledgement of the revised Policy. We recommend reviewing this page periodically to stay informed of how your data is handled.
If you have any questions, concerns, or complaints about this Privacy Policy or how clupk handles your personal data, please contact our Data Protection team using the details below:
clupk takes all privacy complaints seriously and will acknowledge your complaint promptly. We aim to resolve all data-related queries within 30 days of receipt. Where your complaint cannot be resolved directly with clupk, you may refer the matter to the relevant supervisory authority or independent dispute resolution body specified under clupk's international gaming licence.
When contacting clupk regarding a data privacy matter, please include your registered account username, a clear description of your query or complaint, and any relevant supporting information to allow our team to assist you as efficiently as possible.
Your privacy is protected by bank-grade encryption, strict data controls, and a team available 24/7 in Urdu and English. Cricket, slots, live casino, bingo — all in PKR, all on clupk.