At clupk, we believe that gaming should be a source of entertainment — not stress, debt, or harm. Our responsible gaming programme is built around giving Pakistani players the tools, information, and support they need to stay in control of their play at all times. Whether you are betting on PSL cricket, spinning slots, or playing Callbreak, your wellbeing always comes first.
clupk's responsible gaming framework is grounded in six core principles. Every tool, policy, and support channel we offer traces back to these commitments — because a safe player is a happy player.
Every clupk account requires full KYC identity verification before a single rupee can be deposited. We check your CNIC or passport to confirm you are 21 or older — no exceptions, no shortcuts.
Take control of your spending by setting daily, weekly, or monthly deposit limits directly from your clupk account dashboard. Limits take effect immediately and can only be increased after a 7-day cooling-off period.
Set a maximum session duration so clupk automatically alerts you — and optionally logs you out — when your chosen time is up. Healthy time boundaries are one of the most effective responsible gaming habits.
Need a short break? Activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During a cool-off, your account is paused for gaming and deposits, though you may still withdraw any existing balance.
If you feel your gaming is becoming a problem, our self-exclusion tool allows you to close your clupk account for a minimum of 6 months or permanently. Self-exclusion requests are actioned within 24 hours and cannot be reversed during the chosen period.
Our support team is available around the clock in both Urdu and English to assist with responsible gaming queries, account restrictions, self-exclusion requests, and referrals to professional counselling services across Pakistan.
clupk puts powerful, easy-to-use tools directly inside your account so you never have to contact support just to set a limit. Here is a quick overview of each tool, what it does, and how quickly it takes effect.
Choose a maximum deposit amount per day, week, or month in PKR. Once reached, further deposits are blocked until the period resets. Set it once — clupk enforces it automatically.
Cap the total amount you are comfortable losing in a given period. When your net losses hit your chosen threshold, clupk prevents further wagers until the limit period refreshes.
Set a hard limit on how long a single gaming session can last — anywhere from 30 minutes to several hours. A pop-up alert appears at the halfway mark so you can plan ahead.
Enable periodic reminders that show you how long you have been playing and your net result for the session. A gentle nudge to reassess whether gaming is still fun for you right now.
Take a planned break of 1 to 30 days. Your account remains open for withdrawals but all gaming and deposits are paused. The cool-off activates instantly and cannot be cancelled early.
A permanent or long-term closure of your clupk account. Choose 6 months, 1 year, 5 years, or permanent exclusion. Requests are processed within 24 hours and are irreversible during the chosen term.
Gambling is meant to be entertaining. When it stops being fun and starts feeling like a necessity, it may be time to take a step back. Here are some common warning signs that clupk encourages all players to be honest with themselves about. If several of these apply to you, we strongly encourage you to use our self-exclusion tool or reach out to our support team.
Answer these questions honestly. If you answer "Yes" to two or more, we recommend activating a cool-off period and speaking with our support team or a professional counsellor.
1. Do you spend more money on gambling than you originally planned?
2. Have you ever gambled to escape from personal problems or feelings of sadness?
3. Has someone close to you expressed concern about your gambling habits?
4. Have you tried to cut back on gambling but found it difficult to do so?
5. Do you find yourself thinking about gambling when you are doing other things?
Responsible gaming is not an afterthought at clupk — it is woven into how the Platform is built and operated. From the moment you register to every wager you place, our systems are designed to identify and respond to early signs of harmful play. Here is what we do behind the scenes to keep you safe.
Before any account is activated, clupk requires submission of a valid Pakistani CNIC or passport to confirm the applicant is 21 years or older. No deposits or gameplay are permitted until verification is complete and approved.
Our systems monitor deposit frequency, wager sizes, and loss patterns continuously. Accounts that display rapid escalation in spending are automatically flagged for a welfare review by our responsible gaming team.
If clupk's monitoring identifies patterns consistent with problem gambling behaviour, our support team will proactively contact the player via email or live chat in Urdu or English to offer assistance and information about available tools.
Players who activate a cool-off period or self-exclusion are immediately removed from all promotional communications. At-risk players identified by our monitoring system are also excluded from bonus and re-engagement campaigns.
Every member of the clupk customer support team based in Pakistan and internationally receives mandatory responsible gaming training, including how to identify signs of distress, how to communicate sensitively, and how to escalate welfare concerns.
clupk's responsible gaming programme is reviewed and audited at regular intervals as part of our international gaming licence obligations. Audit findings are used to continuously improve our player protection tools and support services.
If you or someone you know is struggling with gambling-related issues, help is available. clupk's support team and the following resources are here for you at any time.
Available 24 hours a day, 7 days a week in Urdu and English. Average live chat response time is 3–5 minutes. Reach us at [email protected] or via on-site live chat.
Worried about a family member in Lahore, Karachi, Islamabad, or Faisalabad? Our support team can provide guidance on how to talk to someone you care about who may be experiencing gambling-related difficulties.
clupk can refer players to qualified counselling and mental health professionals in Pakistan who have experience with gambling-related concerns. Ask our support team for a referral at any time, in complete confidence.
As a holder of an international gaming licence, clupk supports access to responsible gaming resources maintained by internationally recognised player welfare organisations. Ask our team for current referral links.
Use our responsible gaming tools, set your limits, and play cricket, slots, bingo, and Callbreak the way it was meant — as entertainment, not an obligation. Our team is here 24/7 in Urdu and English.